All Approved
The entire approval box is**A menu for viewing and managing approval requests from all users, and allowing administrators to approve on behalf of users if necessary.**It is. It resolves cases that are stalled due to the absence or delay of approvers and designates approvers for cases that are halted because no approver has been assigned, allowing the flow to continue.
Menu Location: Management Center > Admin Page > Approval Service > All Approval Box
⚠️ Only the super administrator can use this.Administrator privilegesReading/WritingOnly the super administrator will see the menu. Other administrators will not see the menu, and access will be denied even if the address is entered directly.
⚠️ Approval Service Menu Display Conditions
설정 > 사용설정of승인서비스 사용여부a**Use (ON)**It is displayed only in case of.
💡 It is different from the personal request box and the approval box.user's personal
요청함·승인함only shows what is related to oneself, but the overall approval isCompany-wide mattersRetrieving. This is an admin-only screen for issue tracking and bottleneck resolution.
Screen Configuration
tab
| tab | Display target |
|---|---|
| Approval All | Full approval request regardless of status |
| Waiting | Pending Requests (Awaiting Approval · Request On Hold) |
| complete | Processed requests (Approved · Rejected · Request Cancelled) |
List
| column | Explanation |
|---|---|
| Request Number | Approval Request Unique Number |
| Service | Service icon for the request |
| Approval Type | What type of request it is. For example:메일 반출 요청 · 업로드 승인 · 다운로드 승인 |
| Requester | Name · Email |
| Title | Approval request title. SHIELD Drive request isFile nameThis will be the title |
| status | Pending Approval / Approved / Rejected / Request Canceled / Request On Hold |
| requested date | Date and time when the approval request was created |
| Completion date | Completion date and time of processing. If before processing,- |
top rightTotal Countis displayed, and the refresh button reloads the list. If the window width is narrow,요청한 날짜 → 완료한 날짜 → 요청자 → 결재 유형 → 상태 → 요청 번호Columns will be automatically hidden in order.
Sorting — 요청 번호 · 결재 유형 · 요청자 · 상태 · 요청한 날짜 · 완료한 날짜Click the header to toggle between ascending and descending order. The default sort is요청한 날짜It is in descending order, and the service·title cannot be sorted.
💡 Services and payment types are different.
서비스from which product the request came (SHIELD Mail · SHIELD Drive),결재 유형indicates what kind of request it is within. A SHIELD Drive one업로드 승인·다운로드 승인There are two approval types.
Approval Request Status
| status | meaning | Administrator Processing |
|---|---|---|
| Pending Approval | Waiting for processing after being delivered to the approver. | Proxy approval available |
| Request Pending | There is no approval line to apply, and no approver has been designated. | Designate Approver or Cancel Request |
| Approval | Approval process completed | View only |
| companion | Processing completed | Read-only |
| Request Cancellation | Requester or administrator cancels the request | View only |
⚠️ Request Pendingoccurs when there are no individual, group, or basic approval lines. Handling individual cases is a temporary measure, and fundamentally to reduce it,
결재선in the menuBasic Approval LineYou must register.
Approval Request Inquiry
You can specify conditions for searching using the filter button at the top of the list. If you specify multiple conditions,satisfying everyoneOnly requests are displayed. The filter configuration is the same regardless of the tab.
| Filter | Specification Method | Explanation |
|---|---|---|
| Request Number | Direct Input (Multiple) | Search by request number. Case does not matter. |
| Service | Select from the list (multiple) | Service where the request occurred |
| Approval Type | Select from the list (multiple) | Select from the approval forms brought by the company. |
| Requester | User Selection (Multiple) | User who requested approval |
| Title | Direct Input (Multiple) | You can search even if you only enter part of the title. |
| status | Select from the list (multiple) | The selectable states vary depending on the tab. |
| requested date | Period Selection | Request Creation Period |
| Completion date | Period Selection | Processing Completion Period |
The applied values are displayed on the filter button, and you can clear values in individual filters or at the top.필터 초기화Release at once.
💡
대기Status in the tabRequest PendingIf you select, the cases that stopped due to approval line errors will also be retrieved.
How to Query by Situation
Tracking a specific user's request
대기Moving to the tab.요청자Select the user from the filter.- Checking if there are any pending requests.
When looking at the processing status by period
승인 전체Moving to the tab.요청한 날짜or완료한 날짜Specify the period.상태We filter to analyze the causes of only cancellations of pets and requests.
When tracking issues such as email not sent
- Check the request number or title for the user.
요청 번호or제목Finding the case with the filter.- detailed slide's
이력Check the processing steps in the tab.
Finding approval cases for a specific file
결재 유형in the filter업로드 승인or다운로드 승인Select.제목Enter the file name in the filter. SHIELD Drive requests use the title as the file name.
When looking at the processing status by approval type
결재 유형Select the target type with the filter.결재 유형You can click the header to sort and view it grouped by type.
Detailed View
When you click a row in the list, a detailed slide opens on the right. The slide is요청 내용 · 이력It consists of two tabs.
Request Details Tab
Basic Information
| item | Explanation |
|---|---|
| Request Number | Approval Request Unique Number |
| Preservation Period | Document Retention Period (Confirmed Based on Request Creation Time) |
| Requester | Name · Email |
| Approver | Name · Email. If unspecified[결재자 지정]Button Display |
| Request details | Request summary sentence |
Request Information— The items subject to approval (recipients · CC · BCC) are displayed. For completed cases,Approval InformationIt is indicated as __PH_0__, and you can check the approval/rejection results and processing opinions for each item.
Details— The displayed items vary depending on the approval type. Right side[전체 보기 >]You can expand to see the entire content.
| Approval Type | Display Item |
|---|---|
| Email Export Request (SHIELD Mail) | Title · Recipient · CC · BCC · Attachments · Body Content |
| Upload Approval · Download Approval (SHIELD Drive) | File Name · Size · Storage Path · Purpose · Security Level |
SHIELD Drive request is a file1 caseThe items are in order,more than 2 casesIf so파일 이름 · 저장소 등급 · 저장소 용도 · 저장소 경로 · 크기It will be displayed as a table of columns.저장소 용도is공통함 · 개인함 · 공유함 · Teams함It is one of them. Items without values will not be displayed.
⚠️ **Completed cases cannot be downloaded.**The requests that have been processed with approval, rejection, or cancellation of request will have the download button disappear. The same applies to email attachments. If you need to check the file,Before processingPlease.
History Tab
You can check the events that occurred in the document in chronological order, from request creation to approval processing and approval line changes.
💡 The cases handled by the challenger are next to the approverDelegated ApprovalA mark will be attached. Who handled it instead and why is
이력Check the delegate and the reason for delegation in the tab.
Administrator Deputy Approval
When the approver is absent for a long time or processing is delayed, the administrator directly approves or rejects.
Processing Procedure
Step 1: Identify the target
대기Moving to the tab.- Looking for cases to process with the filter. (It is convenient to check from the oldest cases based on the requested date.)
- Click on the row to open the detail slide.
Step 2: Content Review
- Requester · Request Details and
결재 유형Check. 세부 정보Check the target. If it's an email, it includes the recipient, body, and attachment; if it's a file, it includes the file name, path, and storage security level.- If necessary, download the file for review.
Step 3: Choose Processing Method
- Complete processing —
요청 정보right[✓ 전체 승인]or[⊖ 전체 반려]Click - Item-by-item processing— Approve or reject recipient, CC, and BCC items individually
💡 SHIELD Drive requests cannot use item-by-item processing.Full Approval or Full RejectionRoman processing.
Step 4: Input and Process Feedback
의견Enter.Required fieldsis.[처리]Click.- at the bottom of the screen
승인 처리 완료or반려 처리 완료Guidance will be displayed.
Record After Processing
| item | Record content |
|---|---|
| Processor | Processed administrator account |
| Approver Status | Delegation Approval / Delegation Rejection |
| Document Overall Status | Approval / Rejection |
| Resume | Record of processing by administrator intervention |
⚠️ **The administrator's deputy approval cannot be reversed.**The processing result will be immediately delivered to the drafter and the original service. Cases that have already been processed (approved, rejected, canceled) cannot be processed again.
⚠️ Entered**The opinion is conveyed directly to the drafter.**It is possible. Especially when returning, please clearly specify the reason.
💡 **Please check before proxy approval.**Determine whether the primary approver is simply processing late or if it is a situation where they cannot be present. If absence is the cause,
결재 위임It may be a better action to designate a challenger from the menu.
Processing of Pending Requests
Requests without an approval line and without a designated approver areRequest PendingIt is stopped in a state. Detailed slide's결재자item[결재자 지정]button and작업의 결재자를 지정하세요.Guidance will be displayed.
Approval Designation Procedure
대기Find the pending requests in the tab and open the detail slide.결재자item's[결재자 지정]Click.결재자 지정Search for and select the approver for the specified approval type in the window.[확인]Click.- The approval request is sent to the designated approver, and the status isPending Approvalchanges to.
⚠️ **The designated approver is saved as the requester's personal approval line.**It will be automatically applied to requests of the same approval type thereafter. The saved personal approval line is
결재선 > 개인 결재선You can check and modify it.
Cancel Approval Request
Requests that no longer need to be processed are at the bottom of the detailed slide.[승인 요청 취소]canceled. The canceled item isRequest CancellationIt becomes a state and cannot be reverted.
💡 If the pending requests keep piling up, it is an issue with the approval line settings.Individual case handling is a temporary measure.
결재선in the menu, the representative group of the userGroup Approval Linewhether there is, companyBasic Approval LineCheck if this is registered.
💡 **Check by approval type.**The approval line is specified separately for each approval type.
결재 유형If you group the pending requests by filter, it immediately reveals which type is missing the approval line. If a surge of pending requests occurs right after activating the new approval form, it means that there is no approval line for that type.
💡 Caution
- Only the super administrator can use this.
- If the administrator permissions are not read/write, the menu will not be displayed.
- When changing the person in charge, please check the permissions as well.
- Proxy approval cannot be reversed.
- Please make sure to check the request details and files before processing.
- You cannot download files in closed cases.
- If it is a situation where confirmation is possible with the original approver, please confirm first.
- The opinion will be conveyed to the drafter.
- Please specify the reason for the rejection in detail.
- Resolve pending requests through the approval line.
- Individual case handling is a temporary measure.
- If a recurrence occurs, check the basic and group approval lines by approval type.
- The designation of the approver is stored in the individual approval line.
- It is not a one-time action and will continue to apply to future requests.
- If temporarily designated later
결재선 > 개인 결재선Organize in
- All processes are recorded in the log.
- The administrator's deputy approval will leave the actor, time, and opinion in the audit log.
Related Features
- FAQ: Frequently Asked Questions about the Overall Approval Box
- Approval Line: Group·Basic Approval Line Registration and Personal Approval Line Management
- Approval Delegation: Opponent Settings View and Management in User Absence
- Approval Form: Definition of Approval Request Types and Expiration·Retention Policy Settings
- Log Management: Approval Processing History Check